FAQ

Recreation Membership

Recreation Memberships

Q: What happens to my membership during the campus closure?

During the campus closure, all memberships have been placed on hold. For those members on Payroll Deduction, your deductions will not resume until our Recreation facilities have reopened. More details regarding membership extensions will be communicated when Recreation facilities determine a reopening timeline.


Q: How do I cancel my membership, locker, BHIP enrollment and/or fitness pass?

For all staff, faculty and campus affiliates who wish to cancel their membership, locker, BHIP enrollment and/or fitness pass, please fill out the Monthly/Annual Membership Cancellation Form.

If you utilize payroll deduction, please submit the Payroll Deduction Cancellation Form. As a reminder, all payroll deductions are currently suspended during the campus closure. By filling out this form, you are requesting that we do not restart your membership once we reopen.


Q: My membership has expired during the closure, do I need to renew my membership?

Recreation membership renewal is not available at this time. More details regarding membership extensions will be communicated when Recreation facilities determine a reopening timeline.


Payroll Deduction

Q: What happens to my Payroll Deduction during the closure?

All payroll deductions are currently suspended during the campus closure. We will determine a date for payroll deductions to resume once we have an opening date, and will inform all members via email. If you utilize payroll deduction and wish to cancel your membership, please submit the Payroll Deduction Cancellation Form.


Q: What do I do if I believe fees have been deducted since the closure? 

Please note, the March payroll deduction covered the use of Recreation facilities for February. Therefore, the last deduction should be February 28th (for monthly deductions) or March 18th (for biweekly deductions).

Review your pay stub in UCPath. Under the description "UCLA Fitness Recreation Fees" you should see a blank column as no deductions are being taken. The year-to-date column will show the total deductions taken from January through March 2020.

If you still see monthly deductions on your pay stub, please email our Member Services Team info@recreation.ucla.edu with a copy of your pay stub so we can assist you.

Lockers

Q: When can I pick up my belongings from my locker?

Per campus guidelines, only essential employees are allowed to access Recreation facilities. Therefore, locker retrievals are only available through online reservation during pre-selected dates and times that are pre-approved by Campus. Additional locker retrieval dates will occur in late September, similar to ones UCLA Recreation offered in June and August. All current and recently cancelled locker holders will be emailed information regarding the next retrieval dates once they have been scheduled.


Q: What happens to my items if I cancel my locker rental service?

If you cancel your locker rental service, please try to pick up your belongings during our locker retrieval dates. If you are not able to attend a retrieval date, however, your items will remain safe and secure until you are able to collect them when our facilities open.


Q: When facilities open, will I be able to renew my same locker?  

When facilities open, we will do our best to allow patrons to renew their current locker if locker rentals are available. Please understand that, even when facilities do reopen, it may be a phased reopening and locker rentals may not be permitted under the initial opening guidelines set forth by the LA County Department of Public Health or by the UC Office of the President. We will let patrons know when opening guidelines have been established whether or not locker rentals will be available, and if so, if current lockers will be available for renewal.

Student Fees

Q: Will my mandatory student fees that fund Campus and Recreation Services be refunded during the closure?

In Spring 2020, the UC Office of the President announced “tuition and mandatory fees have been set regardless of the method of instruction, and will not be refunded in the event instruction occurs remotely for any part of the academic year.” This includes the mandatory fees that support Recreation facilities and programs. UCLA Recreation does not have the authority or ability to refund these fees to students, and any future decisions about mandatory fees will be determined by campus leadership.

For more information regarding tuition and fees, visit: https://covid-19.ucla.edu/information-for-students/

Recreation Facilities

Q: When will Recreation facilities open?

At this time, we do not have a definitive opening date for any of our Recreation facilities. We are working with campus leadership and the Los Angeles County Department of Public Health to determine a safe and appropriate timeline for opening our facilities. Our reopening timeline will most likely coincide with an expansion of campus activity.


Q: Why aren’t outdoor pools and tennis courts open?

Although pools, tennis courts, and other outdoor recreation facilities have been approved for reopening in LA County, UCLA’s campus is closed to all but essential activities inas part of adherence to the County guidelines for Institutions of Higher Education

Although the Los Angeles County Department of Public Health has approved participation in outdoor sports and recreational activities for county residents, UCLA Recreation must follow the directives of campus leadership and UC Office of the President. Additionally, campus leadership must adhere to the LA County Department of Health’s Protocols for Institutions of Higher Education, which recommends universities limit campus occupancy. For these reasons, UCLA Recreation’s facilities must remain closed.


Q: When will Recreation spaces open for event rentals? Can I request a reservation now for a future event?

At this time, Recreation is not taking any space reservation requests, as we do not have a definitive opening date for any of our facilities. We will open our online reservation system when we are able to open facilities and have procedures in place to ensure all events abide by guidelines set forth by the LA County Department of Public Health and the UC Office of the President.

Fitpasses + Personal Fitness Training

Q: What programs will be offered during Fall 2020? Will they be virtual or in-person?

We expect all programs and classes to be held online remotely for the duration of Fall Quarter 2020. We anticipate offering fitness passes, youth after school programs, cooking classes, martial arts classes and more.

For class descriptions and registration information, please visit our online store: https://secure.recreation.ucla.edu/.


Q: How do I access the virtual fitness pass classes?

Once you register for the Virtual Fitness Pass, you have access to the quarterly schedule which includes live links.

Zoom Classes: The zoom login info and meeting link are located on the schedule. For your convenience, the meeting link is also "linked" on the schedule. Simply click and enter the password.

Instagram (IG) LIVE Classes: Please visit on a mobile device using the handle @uclarec. At the time of the LIVE class, the profile image will light up in a purple/pink with the words LIVE. Click on the profile image to enter the class. To view instagram on your desktop, please login to your personal account: https://www.instagram.com/uclarec/

Facebook (FB) LIVE Classes: Please visit on a mobile or desktop device using the handle @uclarec. At the time of the LIVE class, under video, there will be the words LIVE in red. You can also see LIVE videos at the top of the profile page feed. www.facebook.com/uclarec

Youth & Family Programs

Q: Will you be offering virtual daytime and after-school programming during Fall Quarter?

Yes, we will be offering virtual daytime programming for children ages 0-3 and after-school programming for children ages 4-13. Additionally, we will continue weekly Saturday morning Virtual Drum Circle on Facebook Live. For more information about our virtual Youth & Family programs, please visit: Fall Youth Programs.

For questions please contact: campregistration@recreation.ucla.edu